Shipping Policy

Last Updated: October 30, 2026

1. Shipping Information

AVERZIO is an independent online watch and accessories retailer based in Alberta, Canada.

We currently ship to the following countries:

• Canada

• United States

• Australia

• New Zealand

We offer FREE tracked shipping on all orders, with no minimum purchase required.

There are no standard shipping fees for orders delivered to our supported countries.

Orders are typically processed within 1–3 business days, followed by an estimated shipping transit time of 7–15 business days.

Our products may be shipped directly from international suppliers and fulfillment partners.

Any applicable taxes, customs duties, or import-related charges will be disclosed as required by law.

2. Order Processing

Orders are typically processed within 1–3 business days before shipment.

Business days generally exclude weekends and applicable public holidays.

Processing times may vary during holidays, periods of high demand, supplier delays, or other circumstances.

Processing time is separate from shipping transit time.

If an order cannot be processed or dispatched within the applicable timeframe, we will notify the customer and provide any options required by law.

3. Estimated Delivery Times

AVERZIO currently ships to Canada, the United States, Australia, and New Zealand.

Estimated shipping transit times are generally 7–15 business days, depending on the destination, product, and fulfillment partner.

Please allow an additional 1–3 business days for order processing before shipment.

These timeframes are estimates rather than guaranteed delivery dates.

Actual delivery times may vary due to:

• Customs processing

• Carrier delays

• Weather conditions

• Public holidays

• Supplier or fulfillment delays

• Other circumstances affecting transportation

We make reasonable efforts to fulfill and deliver orders within the advertised timeframe.

Where available, more specific delivery estimates may be displayed on product pages or during checkout.

If an order cannot be fulfilled within the applicable timeframe, we will notify the customer and provide any cancellation, refund, or other remedies required by law.

4. Order Tracking

Once your order has shipped, tracking information will be provided to the email address entered during checkout, where tracking is available.

Tracking updates may take several business days to appear, particularly when packages are transferred between international shipping carriers.

Customers may contact our support team if tracking information is unavailable or appears to have stopped updating.

5. International Shipping & Customs

AVERZIO may fulfill orders through suppliers or shipping partners located outside the customer's country of residence.

International shipments may be subject to customs duties, import taxes, or other government-imposed charges.

Any taxes, duties, or shipping fees collected by AVERZIO will be disclosed during checkout.

Where additional import charges are payable by the customer, we will disclose this before purchase as required by applicable law.

Customers will not be required to pay undisclosed charges where doing so would violate applicable consumer protection laws.

Import requirements and customs procedures vary by destination.

Customers may contact us before purchasing if they have questions about shipping charges.

6. Shipping to Canada

Orders shipped to Canada may be fulfilled through domestic or international shipping partners.

Applicable shipping charges and taxes collected by AVERZIO will be displayed at checkout.

Where applicable, imported shipments may be subject to customs processing or additional charges, which will be disclosed as required by law.

Canadian customers retain their rights under applicable federal and provincial consumer protection legislation.

7. Shipping to the United States

Orders shipped to the United States may be fulfilled through international shipping partners.

Delivery times and shipping charges depend on the selected product and available shipping method.

AVERZIO will comply with applicable US requirements concerning advertised shipping timeframes, shipment delays, customer consent, cancellations, and refunds.

Where an order cannot be shipped within the applicable timeframe, customers will be provided with the options required by law.

8. Shipping to Australia

Orders shipped to Australia may originate from international fulfillment partners.

Shipping charges and applicable taxes collected by AVERZIO will be displayed at checkout.

Australian customers retain their rights under Australian Consumer Law.

Where products are not delivered within the agreed or legally applicable timeframe, customers may be entitled to remedies under applicable law.

Nothing in this Shipping Policy excludes or restricts Australian consumer guarantees.

9. Shipping to New Zealand

Orders shipped to New Zealand may originate from international suppliers and fulfillment partners.

Shipping charges and applicable taxes collected by AVERZIO will be displayed at checkout.

International shipments may be subject to customs processing and import-related charges, which will be disclosed as required by applicable law.

New Zealand customers retain applicable rights under the Consumer Guarantees Act 1993 and other relevant consumer protection legislation.

Where products are not delivered within the agreed or legally applicable timeframe, customers may be entitled to appropriate remedies under New Zealand law.

Nothing in this Shipping Policy excludes or restricts consumer guarantees or statutory rights that cannot legally be limited.

10. Delayed, Lost, or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, please contact:

support@averzioshop.com

Our support team will investigate the shipment using available tracking information and coordinate with the shipping carrier or fulfillment partner.

If an order is lost, remains undelivered, or otherwise qualifies for a remedy under applicable law, we will provide an appropriate resolution.

Depending on the circumstances, this may include:

• A replacement shipment

• A full refund

• Another remedy required by applicable law

Customers are not required to contact our suppliers or fulfillment partners directly to resolve shipping problems.

AVERZIO remains responsible for providing applicable remedies for orders purchased through our store.

11. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

If you notice an error in your shipping address, please contact support@averzioshop.com as soon as possible.

We will make reasonable efforts to update the shipping information before dispatch.

However, address changes may not be possible once an order has entered fulfillment or has been shipped.

If a shipment cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping charges may apply for redelivery or reshipment where permitted by law.

Any refunds, replacements, or other remedies will be handled in accordance with applicable consumer protection laws.

12. Damaged Deliveries

If your order arrives damaged, please contact support@averzioshop.com as soon as reasonably possible.

Where available, please provide:

• Your order number

• A description of the damage

• Photographs of the product and packaging

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

Failure to report damage immediately does not remove any statutory consumer rights.

13. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

This may occur when products are fulfilled by different suppliers or fulfillment facilities.

Where applicable, customers may receive separate tracking information for individual shipments.

Any additional shipping charges will be disclosed before purchase.

14. Contact Information

For questions regarding shipping, tracking, delivery delays, or missing orders, please contact:

AVERZIO Customer Support

Business Location: Alberta, Canada

Email: support@averzioshop.com

Website: averzioshop.com

We aim to respond to customer inquiries within 24–48 hours, although response times may vary.

Nothing in this Shipping Policy limits or excludes consumer rights that cannot legally be restricted under applicable law.